Purchasing the Elise Travel Buggy from The Travel Buggy Company is straightforward and designed to ensure a smooth experience. Below, you’ll find a detailed overview of the entire order process, from browsing our website to receiving your new buggy.

Step 1: Browsing and Selecting Your Product

1. Explore Our Range: Visit our website and browse through our selection of products. Pay special attention for detailed specifications, features, and customer reviews.
2. Product Details: Click on the product image to view detailed information, including photos, videos, and technical specifications.
3. Customisation Options: If applicable, choose any customisation options available for the buggy to suit your child’s specific needs.

Step 2: Adding to Cart

1. Add to Cart: Once you’ve decided on the Elise Travel Buggy and any custom options, click the “Add to Cart” button.
2. View Cart: You can view your cart at any time by clicking the cart icon in the top right corner of the website. Review your selected items and make any necessary adjustments.

Step 3: Proceed to Checkout

1. Checkout: When you’re ready to purchase, click the “Checkout” button from your cart.
2. VAT Exemption: Make sure you fill out the VAT exemption form if it is applicable.
3. Enter Shipping Information: Provide the necessary shipping information, ensuring accuracy for a smooth delivery process.

Step 4: Payment Information

1. Payment Methods: Choose your preferred payment method from our available options, which may include credit/debit cards, PayPal, or other online payment services.
2. Apply Discounts: If you have a discount code, enter it in the designated field to apply it to your order.
3. Review and Confirm: Double-check your order details, including shipping address and payment information, then confirm your order.

Step 5: Order Confirmation

1. Confirmation Email: After placing your order, you’ll receive a confirmation email with your order details, including an order number. Check your spam if you cannot find it. Keep this email for your records.
2. Processing: Your order will be processed, which includes preparing the buggy and any customisation options you’ve selected.

Step 6: Shipping and Delivery

1. Shipping Notification: Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.
2. Delivery: Use the provided tracking number to monitor the progress of your shipment. Delivery times may vary based on your location.

Step 7: Receiving Your Order

1. Inspect Your Buggy: Upon receiving your Elise Travel Buggy, carefully inspect the package and its contents to ensure everything is in order.
2. Assembly: Although the buggy is already assembled, spend time to familiarise yourself with the folding mechanism and locks.

Additional Support

• Order Support: If you encounter any issues during the ordering process or have questions, our customer support team is here to help. You can reach us via phone, email, or live chat.
• Returns and Warranty: Refer to our Returns and Warranty sections for information on how to handle any post-purchase concerns.

We strive to make your shopping experience as seamless as possible, ensuring you receive the best service and support throughout the process. Thank you for choosing The Travel Buggy Company