Return’s Policy

At The Travel Buggy Company, we’re all about smooth rides, happy adventures, and ensuring your experience with our Travel Buggies is as delightful as the journeys you embark upon. We understand that sometimes, the path may take an unexpected turn, and you might find yourself contemplating a return. No worries – our Return’s Policy is here to guide you through the process, making sure it’s as seamless as a breezy stroll with your little explorer. Buckle up as we unveil TBC’s Time Warp Guarantee, guidelines for keeping your buggy in mint condition, and the lowdown on returning your travel companion. Let’s make sure every ride – even the return journey – is a joyous one!

T: Timeframe for Returns

TBC’s Time Warp Guarantee! 🚀

Life moves fast, and so do we! Your return period starts ticking from the moment you place the order and ends 14 days after the delivery. If you’re not feeling the Travel Buggy vibes within this timeframe, no worries – we’ve got you covered.

Return Initiation Process: To initiate a return, give us a shout at hello@thetravelbuggycompany.co.uk. While we love a good chat, we’ll need written confirmation for the return process. Didn’t make it within the 14 days? No problem, but keep in mind there’s at least a 20% restocking fee.

Express Shipping Note: Paid for Express Shipping? If your Travel Buggy arrived within the promised time, Express Shipping refunds aren’t on the table. We want you to have speedy rides and hassle-free returns!

B: Buggy Condition

Be Buggy Careful

Both you and your Travel Buggy deserves the VIP treatment! To qualify for a smooth return, make sure it’s in the same condition as when it left our care. We get it – you want to give it a little test spin indoors, and that’s absolutely fine. Just be sure to package it back up with the care we do to you!

Assessment Guidelines: Buggies should only be tested indoors to maintain their pristine condition.

Charges for Damaged Buggies: Any signs of outdoor adventures? A 20% restocking fee will be applied. If it’s well-loved and it’s past the 14 days get in touch to see what options we can offer you

C: Collection

Call Us, Maybe?

Ready to send your Travel Buggy on its return journey? Drop us a line at hello@thetravelbuggycompany.co.uk to start the process. Remember, buggies are to be returned at your cost. If you prefer a hassle-free collection, we can arrange it for £39, deducted from your refund.

Return Request Email: Include in your email a written confirmation that a return is needed.

Return Collection Process: While buggies are to be returned at your cost, we’ve got your back if you prefer the TBC treatment. We can organize a collection from £39, deducted from your refund. This cost can vary depending on your location and number of boxes – the final price will be quoted upon request.

  • 14-day return period from the order date.
  • Initiate returns via written confirmation to hello@thetravelbuggycompany.co.uk.
  • Returns after 14 days are subject to a 20% restocking fee.
  • Buggies should be returned in the same condition – Testing indoors is allowed.
  • Damaged or well-loved buggies may incur at least a 20% restocking fee.
  • Buggies returned at your cost or a collection service available from £39, deducted from the refund.